Client Services
Customers For Life
98%: Ascension’s Lifetime Client Retention Rate
12 Years: The average tenure a client has been with the Ascension team.
Our relationships with our clients don’t end at the conclusion of implementation: They’ve just begun. With offerings from ongoing support and training to upgrades and new functionality assistance, The Ascension Group’s commitment to having ‘customers for life’ means your organization has a partner they can depend on.
In addition to the number of offerings we provide to our current clients, our Customers for Life program also provides regularly scheduled calls and visits with Ascension’s leadership team to discuss our partnership and ensuring that our respective organizations are aligned in helping you achieve your strategic goals.
Because this customer focus is driven from the top down and is central to The Ascension' Group’s culture, our lifetime client retention rate is 98% with an average client partnership of 12 years.
Ongoing Support
Ascension Group delivers implementation and support services from one unified team. This not only ensures a seamless transition from go-live, but also ensures our clients get the best resource possible for their specific support need.
In our effort to make support personal yet trackable, our clients may e-mail any of our team members directly for support while also copying our e-mail support system at Support@TheAscension.Group . This allows our customers to connect quickly with our team while still providing Ascension the ability to track and reroute the support need based on severity and availability.
The Ascension Group bills support on a time & material basis and does not require the client to purchase a support contract. Support hours are Monday-Friday 8am-5pm in your time zone. After hours and weekend/holiday support is available at an increased rate.
ERP Upgrades
For many Microsoft Dynamics NAV customers, the decision on how to proceed with an upgrade to Business Central is the next major milestone in their technology roadmap.
The Ascension Group helps clients navigate this milestone by helping them understand the functional and technical improvements and changes and what those impacts will be to the business. We also strongly recommend we use this event to revisit business processes and implement relevant best practices.
The move to Business Central is also often a time to visit whether or not its time to move from on premise environment to the cloud. The Ascension Group evaluates every client on an individual basis when making its cloud migration recommendations.
Training and Technology Enhancements
As organizations grow or have employee turnover, they may soon find themselves with a team that wasn’t present at the original ERP implementation. The Ascension Group offers a number of tailored remote and on-site training options to keep your team sharp.
The Ascension Group also helps clients with new technology enhancements. These could be additional modules that your organization already owns but never implemented or a Microsoft certified add-on solution to extend the capabilities of your ERP.